Gyuchan Thomas Jun, Loughborough University
Our understanding of how complex systems fail has made huge progress over the past sixty years from Heinrich’s domino model to present-day thinking on resilience engineering. The latest models might be familiar among academics and safety practitioners, but are not widely known among other important stakeholder groups, including policy makers, management leadership, media and general public. The lack of understanding often leads to a counter-productive blame culture, as shown in the aftermath of the South Korea ferry accident and many others. Therefore, there is an urgent need to educate/communicate the latest systems safety thinking to a wider audience. As part of this endeavor, a ten-minute story-based animation, Two Contrasting Views of the South Korea Ferry Accident, was produced through collaboration between a human factors research team and an animator.
This paper aims to present the impact of the animation dissemination and share the lessons we learned from the animation production. In terms of the impact, so far (6 months after the official roll-out on 13th July 2015), the animation has been viewed approximately 5,000 times around 70 different countries. The animation received positive comments from various academics, safety practitioners and media personnel including, but not limited to, Richard Cook (Professor of Patient Safety), Don Norman (Professor Emeritus of both Psychology and Cognitive Science), Sidney Dekker (Professor of Human Factors & Safety) and Steve Evans (BBC’s Seoul Correspondent). Many commentators declared that they will use the animation for student teaching, professional training and client discussions. Some urged that people at all levels should watch and digest it.